Status: Resolved
Login services have returned to normal and all users can now log into the Pillar platform successfully.
Cause: The incident was caused by a widespread Cloudflare outage impacting our authentication flow. Cloudflare has now stabilized their services.
Impact:
During the incident, some users were unable to log in.
Users who were already logged in remained unaffected throughout.
Action: Our team has confirmed that login functionality is fully restored and is continuing to monitor both Cloudflare and our authentication systems for stability.
Next Update: No further updates are expected at this time. If the issue reoccurs, we will open a new incident and provide details.
No components marked as affected
Resolved
Status: Resolved
Login services have returned to normal and all users can now log into the Pillar platform successfully.
Cause: The incident was caused by a widespread Cloudflare outage impacting our authentication flow. Cloudflare has now stabilized their services.
Impact:
During the incident, some users were unable to log in.
Users who were already logged in remained unaffected throughout.
Action: Our team has confirmed that login functionality is fully restored and is continuing to monitor both Cloudflare and our authentication systems for stability.
Next Update: No further updates are expected at this time. If the issue reoccurs, we will open a new incident and provide details.
Investigating
Login Degradation (Cloudflare Outage)
Start Time: November 18, 2025, 5:30 AM PST
Update Time: November 18, 2025, 5:39 AM PST
Status: Monitoring
We are experiencing a Degraded Login Service impacting all attempts to log into the Pillar platform.
Cause: This incident is related to the current, widespread Cloudflare outage.
Impact: Users cannot log in. Users who are already logged in are unaffected.
Action: Our team is actively monitoring the Cloudflare status. We will restore full login functionality immediately once the external service is stabilized.
Next Update: We will provide an update when the Cloudflare status changes.
